# Schedule a Visit > Take the first step towards exceptional care and peace of mind by scheduling an appointment with St. Margaret's . **Canonical URL:** https://stmmercy.org/schedule-a-visit/ **Last updated:** 2026-10-02 See Compassionate Care for Yourself A visit tells the story words cannot. Come meet our team, tour our New Orleans skilled nursing facilities, and find the right care path for your loved one — with no obligation and no pressure. ## A Tour Is the Best Way to Know Choosing a skilled nursing or rehabilitation facility for a loved one is one of the most significant decisions a family can make. Reading a website can only tell you so much. Visiting St. Margaret’s Family of Care lets you experience our household-model approach firsthand — the warmth of our staff, the comfort of our spaces, and the personal attention that defines everything we do. Our admissions team will take time to understand your loved one’s specific needs, walk you through our care programs, and answer every question you have. Whether you’re beginning to explore options or ready to start the admissions process, there’s no better first step than walking through our doors. ### Meet Your Care Team Get introduced to the nurses, therapists, and social workers who will care for your loved one — and feel the difference a dedicated, experienced team makes. ### Tour Our Facilities Walk through our thoughtfully designed household-model living areas, therapy gyms, dining rooms, and common spaces across both our New Orleans locations. ### Discuss Care Options Explore long-term care, short-term rehabilitation, ALS care, and every service in between — with straight answers from our admissions specialists. ### Start Admissions If you're ready to move forward, our admissions team can begin the process during your visit — with guidance on insurance, Medicare, and Medicaid coverage. ## Schedule a Tour ## Preparing For Your Visit To make the most of your time with us, it helps to arrive with a few things in hand. Our admissions specialists will guide you through everything — the more context you can share, the more personalized your tour will be. - 1 A list of questions and concerns you'd like to address — no question is too small when it comes to your loved one's care and comfort. - 2 Your loved one's medical history and any relevant documents, including physician notes, current medications, or recent hospital records. - 3 Personal preferences that matter to your loved one — cultural background, dietary needs, hobbies, daily routines, and what makes them feel at home. - 4 Insurance and coverage information, if available. We accept Medicare, Medicaid, and most private insurance plans, and we're happy to help navigate benefits. #### Our Locations ## Two New Orleans Facilities, One Family of Care St. Margaret's Family of Care operates two premier skilled nursing facilities in New Orleans, each committed to the household model of care — smaller, more intimate living environments where residents are known by name. SM ### St. Margaret's at Mercy 3525 Bienville Street, Mid-City New Orleans, LA Skilled Nursing Long-Term Care Short-Term Rehab ALS Specialty Care Household Model SJ ### St. Jude's 450 S Claiborne Ave Bldg A, Downtown New Orleans, LA Skilled Nursing Long-Term Care Short-Term Rehab Physical Therapy Household Model #### Testimonials ## Trusted by New Orleans Families > From the moment I arrived the facility felt warm and inviting. The staff I encountered were friendly and accommodating. ### Carolyn H. > My 90-year-old mom was encouraged to stay active and social here. A nurturing environment with kind, attentive caregivers. ### Mildred B. > A well-trained team providing excellent elder care. The homelike model makes this community stand out in New Orleans. ### Larry S. > My mother spent two years in the Gleason House wing. The staff was amazing, and the facility felt warm and welcoming every day. ### Amber W. > My mother loves living here! The facility is spotless, the staff is compassionate, and they always keep our family updated. ### Mandy O. > My grandmother thrived here—she felt part of a caring community. The staff went above and beyond to keep her engaged and safe. ### Dr. Levy ## Frequently Asked Questions About Visiting How long does a tour typically take? Most guided tours take between 45 minutes and 1.5 hours, depending on how many questions you have and which areas you’d like to explore. We never rush — you’re welcome to take as much time as you need. Can my loved one come on the tour with me? Absolutely. We encourage prospective residents to visit alongside their family members whenever possible. Seeing the facility firsthand can help ease concerns and make the transition feel more comfortable for everyone involved. What is the household model of care? The household model organizes residents into smaller, home-like communities rather than large institutional wards. Each household has a consistent, dedicated care team, shared living and dining spaces, and a focus on personal relationships. Seeing it during a tour is the best way to understand why it makes such a meaningful difference. Do you accept Medicare and Medicaid? Yes. St. Margaret’s Family of Care accepts Medicare, Medicaid, and most private insurance plans. Our admissions team will help you understand what’s covered and how to navigate benefits before or during your visit. How soon can a loved one be admitted after a visit? Admission timelines vary based on availability and your loved one’s specific needs. In many cases, especially for short-term rehabilitation following a hospital stay, we can facilitate an expedited admissions process. Our team will work with you and any referring physicians or hospitals to move as quickly as your situation requires. What if we're not ready to make a decision yet? There is absolutely no pressure or obligation. Many families visit weeks or months before making a final decision, and we’re happy to serve as an ongoing resource during that process. Our door — and phone — is always open. - About Us - Foundation - Donate - Volunteer ## [(504) 279-6414](tel:+15042796414) ## info@stmmercy.org --- *Markdown generated by the AI Content plugin from [Touch Point Digital Marketing Agency](https://touchpointdigitalmarketing.com/index.html.md).*